The Net Promoter Score: A Meaningless Flashing Light
Submitted by lev_lafayette on Tue, 03/10/2020 - 04:45Almost two years ago I made a short blog post about how the Net Promoter Score (NPS), commonly used in business settings, is The Most Useless Metric of All. My reasons at the time is that it doesn't capture the reasons for a low score, it doesn't differentiate between subjective values in its scores, and it is mathematically incoherent (a three-value grade from an 11-point range of 0-10).