Thematic Review 2 : Practical Implementations of Information Systems
Submitted by rkc-infosys on Thu, 02/14/2019 - 09:42When reviewing practical implementations of information systems (IS), incredible failures provide very valuable lessons even if they are ongoing. At an estimated £12.8bn, far in excess of the originally estimated £2.2bn (Ballard, 2013), the UK's Universal Credit project will be the single-most expensive failed or overbudget custom software projects, although when adjusted for inflation the UK's NHS Connecting for Health project (mostly abandoned in 2011), also cost around £12bn. Apparently if one wishes to study exceptional failures in IS, government in general, the UK in particular, and the subcategory of health and welfare is a good place to start. Whilst this may seem slightly snide, it is backed by empirical evidence. Only the US's FAA Advanced Automation System (c$4.5b USD, 1994) is really within a similar sort of scale of failure.
Universal Credit, like many such projects, on a prima facie level, seems to designed on reasonable principles. Announced in 2010, with the objective to simplify working-age welfare benefits and encourage taking up paid work, it would replace and combine six different means-tested enefits, and roll them into a single monthly payment and which, as paid work was taken up, would be gradually be reduced, rather than having an all-or-nothing approach, following the "negative income tax" proposals, as proposed by Juliet Rhys William and Milton Friedman (Forget, 2012). The project was meant to start in 2013 and completed by 2017. Under current plans (there have been at least seven timetable completion changes), this has been pushed out to 2023 (Butler, Walker, 2016).
